We will happily authorise to process a store credit or refund for any full priced product purchased from our online store within 14 days of the item's original delivery date.

All returned products must be returned in new and unused condition.

If you would like to return an item, please email bronte@esperancetide.com with your order number in the subject line (within 14 days of delivery date). After the expiry of the 14 day period, no refund or store credit can be offered.

The cost of sending back the product is at the customer's expense and original shipping costs are non-refundable, unless we deem the product faulty, in which case we will reimburse you for the product and shipping costs upon our inspection.

We will not be held responsible for any lost or undelivered returns; for this reason, we strongly recommend using a tracking service when sending the product back to ensure it’s safe delivery with us.

You will receive your refund or store credit once we have received and approved that the product is in it's original condition. A return processing time of up to 5 working days may apply.